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CAD tip CAD tip # 11145:

Question CAD 
 %  platform  category 
Q - question

AutoCAD: Customization file load failed.

A - answer AutoCAD reports an error on launching:

Customization file load failed. File not found

or (German):

Laden der Anpassungsdatei fehlgeschlagen. Datei nicht gefunden

and after confirming it, AutoCAD opens without any menu/ribbon.

Either the CUI/CUIX file ACAD.CUIX is missing in the folder (e.g.) C:\Users\USERNAME\AppData\Roaming\Autodesk\AutoCAD 2017\R21.0\enu\Support\ or your user profile is damaged (or AutoCAD runs in an emulated mode, e.g. Citrix). In this case it may be neccessary to re-create the profile or reset it.

In the Windows menu Start, in the AutoCAD folder, click on "Reset settings to default".

If it doesn't help, try to delete the profile information, the secondary installer will later re-create it automatically:

  • In the Windows Registry, delete (backup first) the key to your AutoCAD version - e.g. HKEY_CURRENT_USER\SOFTWARE\Autodesk\AutoCAD\R21.0
  • Delete (rather rename) the application settings folder - e.g. C:\Users\USERNAME\AppData\Roaming\Autodesk\AutoCAD 2017\R21.0
ACADLT
100% *  CAD 
23.10.2016    812x  
Comments   Tell a friend
applies to: AutoCAD · AutoCAD LT ·

See also:
Tip 10748:Where is stored the list of variables for SYSVARMONITOR?
Tip 8662:How to delete (reset) a variable set by SETENV?
Tip 7023:Section modulus of 2D profiles in AutoCAD.
Tip 3703:My AutoCAD DesignCenter (or other) window is lost (off-screen).


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