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John Connor 
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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 Posted: 17.Jan.2017 at 12:55 |
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You failed to answer the second question which leads me to believe you are using pirated software. If that is the case that could be the root cause of your problem.
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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JoseCaretti
Newbie
Joined: 17.Jan.2017
Location: Italy
Using: AuoCAD Plant3D 2017- Inventor Pr. 2017
Status: Offline
Points: 10
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Posted: 17.Jan.2017 at 12:58 |
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I have my laptop with win 10, which has the same problem,
if you want to help me with that
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Progettare e nuoversi nella vita
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 17.Jan.2017 at 13:02 |
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You still refuse to answer my question re: legally purchased software. So I can be of no further help.
FYI - While pirated software may be free it has also been known to be quite unpredictable and fatal errors are very common. The other downside is you can't get help in solving your problem from any of the usual sources. You're basically on your own.
Edited by John Connor - 17.Jan.2017 at 14:18
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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Breeze104
Senior Member
Joined: 03.Aug.2007
Location: United States
Using: Production Design Suite Premium 2015
Status: Offline
Points: 125
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Posted: 17.Jan.2017 at 14:17 |
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When you are installing the Autodesk product, it is the very first thing after the OS? If not try that. In the past Some Autodesk products (AutoCAD) would error out or cause other programs to error when attempting to run.
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Breeze
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JoseCaretti
Newbie
Joined: 17.Jan.2017
Location: Italy
Using: AuoCAD Plant3D 2017- Inventor Pr. 2017
Status: Offline
Points: 10
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Posted: 18.Jan.2017 at 08:46 |
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John Connor
I am part of an ATC. for this use licenses available for the same ATC
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Progettare e nuoversi nella vita
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 18.Jan.2017 at 11:27 |
 Breeze104 wrote:
When you are installing the Autodesk product, it is the very first thing after the OS? If not try that. In the past Some Autodesk products (AutoCAD) would error out or cause other programs to error when attempting to run. |
The order of installation of AutoCAD has no affect on whether or not it will run. Show me a statement from AutoDesk itself that says otherwise.
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 18.Jan.2017 at 11:30 |
JoseCaretti wrote:
John Connor
I am part of an ATC. for this use licenses available for the same ATC |
And what does that have to do with the price of tea in China? You have a program that for some reason won't install on a desktop or a laptop and it also won't install under two different operating systems. Either the program is pirated (you say it isn't) or the installation files are corrupt. Did you contact AutoDesk and fill out a support request?
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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JoseCaretti
Newbie
Joined: 17.Jan.2017
Location: Italy
Using: AuoCAD Plant3D 2017- Inventor Pr. 2017
Status: Offline
Points: 10
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Posted: 18.Jan.2017 at 12:55 |
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I've done your support request.
they told me last night.
unfortunately it was already too late.
however, my plans are not pirates, I officially licensed autodek.
thanks anyway for the help you gave me.
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Progettare e nuoversi nella vita
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 18.Jan.2017 at 13:02 |
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Support requests, unless deemed an emergency, can take up to 48 hours to be acknowledged with something other than an automated reply. It's a wonder why anyone would continue to use a product where you have to wait that long to get help considering the initial price of the program and the yearly subscription fee.
Have them send you a disk with the program on it. Installation via a download is notoriously flaky especially if you have a slow Internet connection or one that is prone to interruptions.
Edited by John Connor - 18.Jan.2017 at 13:23
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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