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rhbelter 
Groupie
Joined: 21.Jun.2011
Location: United States
Using: AutoCAD2011, Inventor2011
Status: Offline
Points: 28
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 Topic: Plotter Driver
Posted: 20.Aug.2012 at 19:45 |
Hello, Autocad experts, I have a new Dell 8500/Windows 7, and Autocad 2011. i'm unable to find/install a driver for my HP755CM plotter. (HP no longer supports it, but it works great for a retired guy). ????????? Thanks /s/ Bob
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rhbelter
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 21.Aug.2012 at 11:34 |
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Are you using a 64-bit version of Windows 7?
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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rhbelter
Groupie
Joined: 21.Jun.2011
Location: United States
Using: AutoCAD2011, Inventor2011
Status: Offline
Points: 28
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Posted: 22.Aug.2012 at 01:45 |
Hello, Yes, 64 bit Version. Would the 32 bit version support the plotter? Thanks /s/ Bob
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rhbelter
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 22.Aug.2012 at 11:38 |
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No, you need to use the 64-bit driver.
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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rhbelter
Groupie
Joined: 21.Jun.2011
Location: United States
Using: AutoCAD2011, Inventor2011
Status: Offline
Points: 28
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Posted: 22.Aug.2012 at 18:20 |
Hello, John, Thank you for the info. I'm using 'new computer' Dell tech support, but they are clearly not very familiar with Autocad. Could you please provide me with some more info about the source and identity of the drivers, and any other info which would help them/me to install the drivers and make my plotter work. It's still plotting just fine from my old computer, but I'd hate to have to keep that computer going only for for plotting. Enjoy /s/ Bob
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rhbelter
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 22.Aug.2012 at 18:42 |
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What have you done to troubleshoot the problem so far? Example: Have you uninstalled the plotter, removed the drivers then reinstalled?
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 22.Aug.2012 at 18:46 |
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One option...virtual machine. Read this:
http://www.areforum.org/forums/showthread.php?218497-HP-Designjet-Plotter-windows-7-sucess!
What driver did you download? Was it a 64-bit driver for Win7 or XP that you downloaded?
Edited by John Connor - 22.Aug.2012 at 18:50
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 22.Aug.2012 at 18:55 |
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Of interest re: using XP driver in Win7.
http://h30499.www3.hp.com/t5/Printers-Designjet-Large-Format/Windows-7-and-DesignJet-755cm/td-p/4633349
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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FrancescaHatfie
Newbie
Joined: 24.Aug.2012
Location: Canada
Using: AutoCAD2011
Status: Offline
Points: 1
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Posted: 24.Aug.2012 at 10:06 |
 John Connor wrote:
No, you need to use the 64-bit driver.
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That's what I did when I faced such a problem. I've always been having troubles in compatibility when it comes to Windows 64-bit and 32-bit.
It worked well for me although I was searching for the 64-bit driver for too long:)
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John Connor
Senior Member
Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
Status: Offline
Points: 7175
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Posted: 24.Aug.2012 at 17:24 |
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One other option would be to find a universal printer driver (if one is available for the DesignJet series) and see if it works.
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"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance." <<AutoCAD 2015>>
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