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Topic Closedwindows 8.1
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gbisset View Drop Down
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Joined: 27.Oct.2013
Location: United Kingdom
Using: AutoCAD 2014. Revit 2014
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Points: 4 		Direct Link To This Post Topic: windows 8.1
    Posted: 27.Oct.2013 at 15:55
I recently updated my OS from windows 8 to 8.1. However as soon as i done this all of my Autodesk software stopped working. When starting up the software i received an error message stating "FATAL-ERROR UNHANDLED ACCESS VIOLATION READING 0x0020 ECEPTION AT 4F864c12h". This message occurs when the program is "loading plug-ins acmgd.dll". I have tried uninstalling several times but with no luck. Can anybody help please?   
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John Connor View Drop Down
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Joined: 01.Feb.2011
Location: United States
Using: AutoCAD 2018
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Points: 7175 		Direct Link To This Post Posted: 27.Oct.2013 at 16:48
You did here that there were some reported problems with the 8.1 update didn't you?

I would not have uninstalled/reinstalled.

First I would have tried finding a Windows Restore point that pre-dated the install of the 8.1 update.

If I did not have one then I would have tried a REPAIR of the AutoCAD installation.

If that did not work then I would have done a REINSTALL.

Finally if that did not work I would have followed AutoDesk's recommended advice for preparing one's system for a clean install which is key to a REINSTALL.

Did you at least do the last one?
"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance."

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gbisset View Drop Down
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Joined: 27.Oct.2013
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Points: 4 		Direct Link To This Post Posted: 27.Oct.2013 at 16:56
I did not realize there was an issue with the update until i installed it. 
I followed the steps on the autodesks website regarding a clean uninstall but the problem still persisted. I have the disks to re install windows 8 but this involves a full system recovery which is last resort.
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John Connor View Drop Down
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Points: 7175 		Direct Link To This Post Posted: 27.Oct.2013 at 18:19
Did you search for the error message on the AutoDesk website?
"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance."

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gbisset View Drop Down
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Joined: 27.Oct.2013
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Points: 4 		Direct Link To This Post Posted: 27.Oct.2013 at 23:54
yes but with no luck. Through doing some research I have came across a number of people having the same problem with the windows 8.1 update. I have just yet to find any solutions relating to CAD and Revit  
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John Connor View Drop Down
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Joined: 01.Feb.2011
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Points: 7175 		Direct Link To This Post Posted: 28.Oct.2013 at 10:33
Didn't MS post a new version of the update and didn't they also offer up a fix for systems that were negatively affected by the firtst 8.1 update?
"Humans have a strength that cannot be measured. This is John Connor. If you are reading this, you are the resistance."

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bahey.a View Drop Down
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Joined: 12.Mar.2014
Location: Egypt
Using: AutoCAD2010, AutoCAD2014
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Points: 1 		Direct Link To This Post Posted: 12.Mar.2014 at 23:32
Hello dear, did you find any solution for this problem as I'm facing it myself?
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