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CAD tip CAD tip # 12605:

Question CAD 
 %  platform  category 
Q - question

Script error (utag) when trying to log-in with your Autodesk ID.

A - answer When launching an Autodesk CAD application or web service requiring to log-in to your Autodesk ID account, the system error "Script Error" appears, referring to the URL https://tags.tiqcdn.com/utag/autodesk/oxygen/prod/utag.js (resp. utag.9.js or similar):

login error

You are probably using an older, unsupported Windows version with the pre-installed web browser Internet Explorer 10 or older. Update your browser to Internet Explorer 11 or higher, or to MS Edge. Also make sure you are not blocking JavaScripts on web pages.
ACADInvFusion360RevitCivil3DBIM360Sketch
100% Win7,Win8  CAD 
15.5.2020    720×  
applies to: AutoCAD · Inventor · Fusion360 · Revit · Civil 3D 3D · BIM360 · AutoSketch ·

See also:
Tip 12406:How to log out automatically from your Autodesk account after closing an app?
Tip 11575:What is the Linked account in your Autodesk Account profile?
Tip 10791:How to force Fusion 360 to use DirectX 9 or 11?
Tip 10643:Navisworks 2016 requires login to an Autodesk account after launch.
Tip 10466:What is the difference between GROUP and HOST_GROUP in a FlexNet option file?


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