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CAD tip CAD tip # 7739:

Question CAD 
 %  platform  category 
Q - question

Empty (white) activation window.

A - answer On an attempt to activate your Autodesk product from the 2010 family, only an empty window (blank dialog, screen) is displayed with two radio buttons. A similar problem may appear with "My Home" in Inventor 2015.

If your activation fails on a 64-bit Windows OS, use the hotfix Download

The following tips apply also for version 2011, 2012, 2013, 2014, 2015 and higher:

Check also your antivirus tools and your Windows security settings. Check also the ActiveX scripting control in your Internet Explorer security settings.

It could be caused also by a Windows scripting problem. Use RegEdit to set the Registry values:

HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0  
change the key "1400" to 0.
HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0  
change the key "1400" to 0.

Try to edit the RTBeginReg.html file in the C:\Program Files\Common Files\Autodesk Shared\AdLM\R{1-7}\en-US\Webdepot folder - add the following line of below the html line:

<!-- saved from url=(0016)http://localhost -->

If this won't help, re-register the DLL files of the scripting engine. In a DOS window (as an Administrator), perform:

CD C:\Windows\System32 (in a 64-bit OS: CD C:\Windows\SysWow64)  
regsvr32 vbscript.dll  
regsvr32 jscript.dll  
Restart the Autodesk application.

If you use Internet Explorer 10 (Win8), try to disable and enable MSIE10 in your system - in Windows Control Panels go to Programs and Features > Turn Windows features on or off. Uncheck the item "Internet Explorer 10", end the dialog with OK and restart Windows. Similarly re-enable the MSIE10 feature and again restart Windows. Re-run your CAD application.

As a last resort solution, downgrade your Internet Explorer 10 to version 9 or lower.

100% Win64  CAD 
18.1.2011    36689×  

See also:
Tip 12920:How to set up an account for Autodesk Construction Cloud products?
Tip 11508:AutoCAD problem in Windows 10 Anniversary update (F8 key)
Tip 11303:"Clock Error" when starting Autodesk CAD application.
Tip 11289:Adding, multiplying and rounding numbers inside DWG drawing texts - NumInText.
Tip 8578:How many CPU cores can be used for Autodesk Infrastructure Map Server?

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