Recently we got a new vending machine at our office. Here is how the old machine worked.
- You walk up to the machine.
- You look through the glass and see what you want.
- You insert your money, push the 3 digit code, and the desired item falls to the bottom.
- You open the door and retrieve the item.
Here is how our new machine works. You are not going to believe me, so I have pictures to prove it.
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Just as before, I walk up to the machine. We have yet to perfect a robot item delivery system yet, but I am sure one of the Office of the CTO robotics guys is all over it.

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I look through the glass and see what I want. I've got my eyes on some Peanut M&M's. I see that the number is 502. I have no idea how much they cost. I hope I have enough cash on me.

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Though there is nothing to suggest that the panel to the right is a touch screen, I have an iPad, so I might as well give it a go. I touch the screen.

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Though there is only one user-interface choice, I am asked to "Make a selection" and touch the screen again. I am guessing this step is verification that I know what I want. The machine has no knowledge that I already had my eye on the Peanut M&M's. Perhaps one day AI will progress to the point of mental telepathy? I press "Make a selection."

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I enter 502 which corresponds to the Peanut M&M's.

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I now see that the Peanut M&M's cost $1.00. With the old vending machine, I would insert the money and be done. Here I am afforded the opportunity to purchase more items that are not good for me. So I need to touch the screen for Checkout.

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I insert my dollar bill.

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I get a thank you message while the machine locates item 502.

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As with the old machine, the item drops into the trap below. I open the door and retrieve it.

That's 9 steps instead of 4. What's going on here is that the new machine handles the use case where a person wants to purchase more than one item. The old vending machine made a person buy one item at a time. My problem is that 100% of the time I only buy one item. This new machine offers functionality I do not need and complicates the functionality I do need.
User interface critique is alive in the lab.
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 Go to the http://feedproxy.google.com/~r/ItsAliveInTheLab/~3/9cszRCsBrRE/new-vending-machine-you-call-this-progress.html - original post...
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