Display full version of the post: autodesk exchange

waynelem
28.03.2016, 19:41
2012 AutoCad full and legal program.When I go to "HELP" and type in a question "example- paste" the question goes gray and does not work.It all worked last week and I have not changed anything.Wayne

John Connor
28.03.2016, 20:07
Maybe it's a momentary glitch?Did you try shutting down then restarting AutoCAD?

waynelem
28.03.2016, 20:28
Yes and reboot he laptop.Now it indicates 1. "server connection in unavailable. Not true, I am using it right now.2. Autodesk server is unavailable- used a backup laptop and it works.3. Proxy server is blocking Exchange. Not sur how to fix this.ThanksWayne

John Connor
28.03.2016, 23:39
So you are on a network when this happened?

waynelem
29.03.2016, 02:45
I am a stand along unit. And yet the laptop was connected to the internet so I can monitor my email as I work.

John Connor
29.03.2016, 11:48
AutoCAD 2012.  Just curious...is the latest service pack installed?Read this article about proxy server settings from AutoDesk.  Note that under the Causes heading it says that it applies to the following components among which you'll see online Help for AutoCAD is listed.https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-requests-to-Autodesk-servers-blocked-by-proxy-servers.html
John Connor2016-03-29 11:53:31